1. Overview
At Occult Wisdom, run by its founder, Mrs. Savita Kumari, we want every student to feel confident about joining our courses. This Refund & Return Policy explains when refunds are available for our courses, digital products and online services, and how to request one.
Our courses are sold through our course platform at course.occultwisdom.in. Please read this policy, and the course details on the platform, before making a purchase.
The terms shown at checkout on the course platform form part of your purchase. If any course or offer states different refund terms at checkout, those terms apply to that purchase.
2. Nature of Our Products
Our courses, recordings, notes and other learning materials are digital products. Once access is given, the content can be viewed, downloaded or used immediately, and it cannot be “returned” in the way a physical product can. For this reason, refunds are limited to the situations described in this policy.
3. Live and Online Courses
You may request a full refund for a course if all of the following apply:
- You make the request within 7 days of your payment date.
- You have attended no more than one live class of the course.
- You have accessed no more than 20% of the recorded course content or materials.
After this period, or once these limits are passed, course fees are non-refundable.
If a batch is cancelled or postponed by us, you may choose to move to the next available batch or receive a full refund.
4. Recorded Courses and Digital Products
Recorded courses, e-books, notes, templates and other downloadable products are delivered instantly and are non-refundable once access has been given, except in the case of duplicate payments or technical problems described below.
5. Readings, Consultations and Online Services
- You may reschedule a booked reading or consultation free of charge by informing us at least 24 hours before the scheduled time.
- If you cancel at least 24 hours in advance, you may choose a full refund or credit towards a future session.
- Cancellations made less than 24 hours before the session, or missed sessions without notice, are not refundable.
- Readings and services that have already been delivered are not refundable, as they are based on time and personal interpretation.
- If we need to cancel a session, you will receive a full refund or a new time of your choice.
6. Non-Refundable Situations
Refunds are not available in the following situations:
- The request is made after the refund period has ended, or after the usage limits above have been passed.
- You have changed your mind, no longer have time, or are unable to attend classes for personal reasons.
- You did not review the course details, schedule or requirements before purchasing.
- Your expectations about results, income or predictions were not met (please see our Disclaimer).
- Your access was suspended because you shared login details or course content, or broke our Terms & Conditions or community rules.
- The product was purchased at a special discount or offer that was clearly marked as non-refundable at checkout.
7. Duplicate Payments
If you are charged more than once for the same purchase by mistake, please contact us with the payment details. After we verify the duplicate payment, the extra amount will be refunded in full to your original payment method.
8. Technical Issues
If you cannot access a course or product because of a technical problem on our side, please contact us first. We will try to fix the problem or give you alternative access. If we cannot resolve it within 7 working days, you will be eligible for a full refund.
Problems caused by your own device, browser or internet connection are not considered grounds for a refund, but we are always happy to help you get access.
9. How to Request a Refund
To request a refund, email learntarotinhindi@gmail.com with the subject line “Refund Request” and include:
- Your full name, and the email address and phone number used for the purchase.
- The name of the course, product or service.
- Your date of purchase and payment reference or transaction ID.
- The reason for your request.
We will acknowledge your request within 2 working days and let you know whether it has been approved.
10. Refund Processing Time
Approved refunds are processed to your original payment method within 7–10 working days of approval. The time it takes for the amount to appear in your account depends on your bank, card issuer or payment app.
Any payment gateway or bank charges that are not returned to us by the payment provider may be deducted from the refund amount.
11. Changes to This Policy
We may update this Refund & Return Policy from time to time. The version in force at the time of your purchase applies to that purchase. The latest version will always be available on this page, with the “Last updated” date shown at the top.
12. Contact Us
For any questions about refunds or returns, please contact us:
- Business: Occult Wisdom
- Founder: Mrs. Savita Kumari
- Location: Kolkata, West Bengal, India
- Email: learntarotinhindi@gmail.com
- Phone / WhatsApp: +91 84520 23190